FAQ

Please refer to the "Steps to Signing a Contract"

Extended Stay Finder will use your personal information only for the necessary process with the property staff. Extended Stay Finder is committed to protecting your personal information from being sold, rented, exchanged, or otherwise passed on to third parties.

Please ask your dedicated advisor to confirm the details of your contract.

A contract is not concluded when you use Extended Stay Finder to inquire about availability or request a contract. If you cancel after the procedure with the property staff, you may be charged a cancellation fee. Please confirm in advance.

There is no handling fee.

It depends on the property, so please contact us for more information.

Utilities, Internet access, housekeeping service, and front desk service are included, but some properties may not include housekeeping service or front desk service. Please contact us for details.

Customers who post a review about the property where they stayed will receive a 500 yen ($5) Amazon gift card. Reviews can be submitted from each property page.